Summary:

• Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Job Responsibilities:

• Check in passengers and baggage using Cape Air's reservation system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to the station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Demonstrate the values of our company’s mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI!
• Handle general aviation customers/flights
• Other duties as assigned

Qualifications:

• Airline work experience and airline reservation system experience is preferred
• Must be at least 18 years old and a high school graduate
• Must have valid US drivers license
• Must be able to pass a 10 year criminal background check
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Must be willing to be cross-trained for the ramp or other positions
• Good communication and customer service skills is required
• Flexibility of schedule is a must
• Position will often require working nights, weekends and holidays

Job Reference Number:

• #20129
  

Summary:

• This position is responsible for assisting customers in booking their Cape Air travel as well as for answering their questions about Cape Air. The position entails assisting both walk-in customers at the CTO as well as call center customers. Excellent customer service and the ability to perform assigned duties in a professional and courteous manner are required.

Job Responsibilities:

• Learn, understand and complete the process of taking reservations, issuing tickets and making changes to existing tickets using Cape Air’s reservations system.
• Utilize tools provided to become familiar with Cape Air’s travel policies and procedures.
• Resolve customer service issues involving all areas of the company striving toward the goal of “first call resolution.”
• Apply excellent communication skills both in person and on the telephone.
• Gain knowledge of fares and fare rules pertaining to ticket purchases and exchanges with both Cape Air and other airlines.
• Work efficiently and courteously with the operations and the ticket counter employees of Cape Air.
• Understand the relationship with other airlines when we have partnerships and Code Share agreements.
• Properly document records (i.e. phone numbers, check in times, correct spelling of names, etc.)
• Additional duties as assigned.

Qualifications:

• Excellent telephone etiquette and communication skills are required, both verbal and written.
• Basic computer skills and proficiency is a requirement.
• Flexibility of schedule is a must; this position will require working nights, weekends and holidays.
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities.
• Airline reservations or travel agency background is preferred although not required.
• Must be at least 18 years old and a high school graduate.
• Must have valid US drivers license.
• Must be able to pass a 10 year criminal background check.
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit.

Application Deadline:

• January 31, 2012

Job Reference Number:

• #20128

Summary:

• This position performs all duties of maintenance technician and manager. In addition, this position is responsible for all facets of the daily operation, including work load, personnel issues, tooling, parts and facility. This position directs daily activities of base maintenance operations and facilities to ensure activities are accomplished in accordance with Company and federal requirements.

Job Responsibilities:

• Direct daily activities of Base Maintenance operations and facilities to ensure activities are accomplished in accordance with Company and federal requirements
• Manage Baltimore Mechanic group as well as contract maintenance (as applicable)
• Coordinate all resources as necessary to accomplish the existing or anticipated work load during all hours of operations, 7 days a week
• Develop and maintain manpower and vacation schedules/requests
• Coordinate and manage payroll; handle check requests and petty cash
• Assist in interviews of potential employees and coordinate new hire process and orientation with HR
• Coordinate BWI Airport SIDA badge process for Maintenance employees
• Coordinate training with the Director of Maintenance Training
• Coordinate uniform requests for base
• Coordinate any relocation/TDY assignments, as applicable
• Conduct daily and/or monthly meetings with maintenance crew, as needed
• Conduct disciplinary meetings with employees as required or as necessary
• Communicate with facility landlord
• Responsible for Hangar and ground equipment maintenance including the upkeep of all maintenance department vehicles
• Responsible for ordering shop and office supplies and maintaining proper inventories of these items
• Communicate with SOC/MOC for aircraft status reports
• Participate in daily PIREP and maintenance base meetings
• Audits manual system for correct revisions
• Monitor workmanship, materials and associated documentation
• Manage Jeppesen/Garmin Ops update cycles for fleet
• Work with Inventory Control Manager to ensure proper inventory control for base
• Coordinate core engine returns with store
• Coordinate and comply with EPA, OSHA, and Health Department
• Additional duties as assigned

Qualifications:

• A&P certificate, required
• G/A, reciprocating engine and or sheet metal experience preferred
• 3 years work experience in aircraft maintenance, required; 2 years management or supervisory experience, preferred
• Knowledgeable of FARs, required
• Experience with budget processes, payroll, employee relation practices, etc. preferred
• Must have a flexible schedule and be willing to work any and all shifts, including nights, weekends and holidays
• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations and also as an individual
• Must be willing to travel as needed
• Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead for long periods of time
• Must hold a valid driver’s license
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job Reference Number:

• #2011183

Summary:

• The on-duty flight follower/dispatcher will, in addition to fulfilling the duties and responsibilities of company and Federal regulations, coordinate the minute-to-minute daily operation of the airline, manage the flow of aircraft and crews in company operations and serve as the focal point for all communication, information and decisions affecting that flow. The on-duty dispatcher will have decision-making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or passenger service personnel; unless a given decision, responsibility is defined otherwise in company or Federal regulations.

Job Responsibilities:

• Work in conjunction with the captain to release and operate a flight in accordance with applicable regulations.
• Monitor the progress of each flight.
• Issue necessary instructions and information for the safety of the flight.
• Cancel or re-dispatch a flight if, in the opinion of the dispatcher or of the PIC, the flight cannot operate or continue to operate safely as planned or released.
• Reroute or redirect a flight based purely upon economic considerations. This may include, but is not limited to- instructions pertaining to special routings, passenger convenience, and aircraft and crewmember utilization. In these cases, Captains will comply with all instructions and requests of the dispatcher compatible with safety.
• Become thoroughly familiar with the reported and forecast weather conditions on the route to be flown before releasing a flight. Utilize the approved weather sources to obtain the applicable weather information.
• Responsible for any operational restrictions and for suspending operations whenever an airport condition report indicates that existing abnormal conditions may be hazardous or unsafe.
• Become familiar with the contents of the company General Operations Manuals. Decision making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or Passenger Service personnel; unless a given decision responsibility is defined otherwise in company or Federal regulations.
• Review various factors affecting every flight and, jointly with the Captain, determine the parameters for safe operation or to suspend or change the operation when factors dictate.
• Entering all applicable flight and duty times into the crew/dispatcher tracking form.
• Delay or cancel an assigned flight if necessary, using personal judgment.
• Initiate a change in release if necessary, using personal judgment (if the change is in the interest of safety or an improved operation).
• In the event of an emergency, contact the On Call Duty Manager and coordinate the notification process required by the emergency.
• Briefly summarize shift activities noting irregular operations, operational delays, and other relevant comments in the Shift Report log.
• Monitor maintenance and mechanical delays encountered at places of origin and destination and intermediate stops.
• Monitor any known conditions that may adversely affect the safety of flight.
• Additional duties as assigned.

Qualifications:

• Must possess a valid FAA Part 121 Dispatch Certificate.
• Excellent communication and interpersonal skills is required.
• Must have developed problem solving and decision making skills.
• Must be a team player.
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit.

Job Reference Number:

• #2011156

Summary:

• This position is responsible to the Senior VP of Maintenance for the overall supervision of all activities in the avionics repair, installation and alteration of aircraft and appliances performed within the Avionics Maintenance Department.

Job Responsibilities:

• Plan, direct, schedule and define the performance of the Avionics Maintenance Department
• Provide assistance, instruction and supervision to Avionics Technicians in the performance of their duties
• Administer the technical aspects of avionics maintenance
• Work with the MRO Manager to develop and revise areas of training related to Avionics Technicians
• Ensure the proper preservation and protection of all avionics articles during maintenance and storage
• Comply with any additional procedures required for any avionics air carrier maintenance
• Ensure all avionics shop equipment and tools are maintained and in good working order
• Ensure that all forms initiated are completed in accordance with instructions located in Appendix A of the Repair Station Manual
• Maintain work station in compliance with safety, fire and security requirements
• Note: The Avionics Manager may delegate authority to any qualified individual; however this delegation does not relieve the Avionics Manager of the overall responsibility of compliance.
• Other duties as assigned

Qualifications:

• 2+ years of Avionics and leadership experience preferred
• Must have a strong entrepreneurial spirit
• Previous experience with the following manufacturers preferred: Garmin, S-Tec, Bendix/King, Collins, Narco, PS Engineering, NAT and ARC
• Bench experience preferred
• Ability to read and interpret blueprints, engineering drawings and schematics
• Ability to wear all required safety equipment; to walk/sit/climb/crawl/twist/bend/gain entry to/work in confined areas; and to work from stands and ladders
• Excellent oral/written communication skills
• Above average computer skills and proficiency in Microsoft Office software suite
• Ability to accurately complete required job documentation
• Ability to routinely meet budgeted job/production schedule/hours
• Flexible schedule with the ability to work overtime and weekends, when required
• Ultimately looking for a determined, self-motivated individual who will work well individually with little or no supervision, but also work well in a team environment when necessary
• Must be able to demonstrate the values of our company’s mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI!

Job Reference Number:

• #2011121

Summary:

• The QC Data Entry Clerk is responsible for ensuring accurate and timely organization, updating, and maintaining of records and data in support of the Continuing Analysis and Surveillance Program (CAS) for all fleet system operations and performance.

Job Responsibilities:

• Collect and organize data to ensure a continuous reduction in aircraft component costs.
• Collect and organize data to monitor aircraft operational performance.
• Note any adverse reliability trends and technical deficiencies
• Collect statistical data to substantiate maintenance processes, tasks and controls.
• Maintain and update multiple spreadsheets with technical information from CALM
• Carry out processes and procedures as required by CAS Board.
• Prepare and issue reliability report and other reports, charts and graphs.
• Develop and publish records as required for Reliability/CAS Board.
• Ensure that all data, reports and records are maintained as required.
• Perform cross functional tasks to prepare relevant information for other departments.
• Attendance is considered an essential responsibility.
• Adherence to company policies and procedures: Performs record auditing of both 121 and 135 records and CALM system.
• Additional duties as assigned.

Qualifications:

• High school diploma or equivalent, required
• Associate degree in Aviation Maintenance or Engineering, preferred
• One to three years of experience in aircraft maintenance and or reliability, preferred
• Exceptional Microsoft Office, clerical and organizational skills, required
• Strong written and interpersonal communication skills, required
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Application Deadline:

• February 7, 2012

Job Reference Number:

• #201210

Do you have an A&P?

Would you like to live someplace warm and tropical?

Are you a new mechanic looking to start your career?

Are you an experienced mechanic looking to join a profitable and growing company that can offer stability and advancement opportunitites?

CAPE AIR IS CURRENTLY SEEKING A&P MECHANICS FOR GUAM MAINTENANCE BASE IN MICRONESIA!

See below for more information...

Summary:

• Cape Air/Nantucket Airlines, is seeking several A&P Mechanics to work full-time and year-round at our Guam, Micronesia location.
• Must be able to demonstrate the values of our company’s mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI!

Qualifications:

• Must hold a valid A&P License
• General aviation work history is preferred
• Good troubleshooting skills required
• Must have a US driver's license
• Must have a valid passport
• Applicants with a strong mechanical background will be preferred.
  
• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations
• Must be willing to work any and all shifts, including some nights, weekends and holidays
• Experience with any of the following a bonus:  Turbo props/Avionic

Benefits:

• Cape Air offers a comprehensive benefits package with some options to add eligible dependants. Just a few examples of what this package includes are: health insurance, dental insurance, vision care plans, flexible spending healthcare, dependent care accounts, 401K retirement plan, ESOP, paid time away from work, paid holidays, profit sharing, employee assistance program, short term disability and so much more!
• Flight Benefits- Airline industry standard “space available” travel on Cape Air as well as most domestic airlines. 

For Information On Guam:

• Visit the Guam Chamber of Commerce:     http://www.guamchamber.com/gu
  
• A.B. Won Pat International Airport:                http://www.guamairport.com
• Government of Guam:                                     http://www.guam.gov
• Visitors Bureau:                                                http://www.visitguam.org

Job Reference Number:

• #2011146

SAN JUAN, PUERTO RICO #201189 (Openings Coming Soon!)

Summary:

• Cape Air/Nantucket Airlines is seeking experienced A&P Mechanic who possess reciprocating engine experience to work full-time year-round on our fleet of Cessna 402’s. We are seeking mechanics who can demonstrate the values of our company’s mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI!

Job Responsibilities:

• Handle maintenance troubleshooting and repair
• Initiate material requests
• Adhere to material handling and control procedures
• Perform routine and non-routing inspection items
• Perform road trips to repair disabled aircraft
• Assist with completion of turn-over reports
• Participate in shift meetings and briefings, as required by Shift Supervisor
• Participate in department/base meetings, as required by maintenance Base Manager
• Update fleet status information
• Conduct OJT with new-hires, as assigned by Base Manager
• Properly execute maintenance work records
• Maintain work area in a clean and orderly condition
• Additional duties as assigned

Qualifications:

• A&P certificate, required
• Minimum 2 years line mainteance work experience, preferred
• General aviation or recriprocating engine experience, preferred
• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations
• Must have a flexible schedule and be willing to work any and all shifts, including nights, weekends and holidays
• Valid passport required
• Must be willing to travel
• Canddiates with a mechanical background will be preferred
• Candidates with a mechanical background are preferred
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Application Deadline:

• Will Accept Applications on an on-going basis
  

Job Reference Number

• #201189
  

Summary:

• Cape Air is currently seeking mechanics who have a strong structures background to work on our Cessna 402 Fleet at our new Maintenance, Repair and Overhaul operation located in Hyannis, Massachusetts.

Job Responsibilities:

• Conformity inspections.
• Aircraft modifications.
• Read, understand, and apply blueprints and basic sheet metal repair criteria.
• Work with or without established blueprints to drill, dimple, file, grind, trim, countersink, install aircraft structural assemblies and subassemblies, sand, paint and seal.

Qualifications:

• Must be able to perform moderately strenuous physical tasks which include bending, stooping, kneeling and working overhead.
• Must have a well rounded knowledge of sheet metal tooling, equipment, materials and processes.
• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations.
• General Aviation or twin Cessna work history is preferred.

Job Reference Number:

• #20121